Return Window

Returns must be requested within 30 days from the delivery date. Returns cannot be accepted after 30 days.

Return Authorization

Before sending any item back, please contact Vasear customer service to request a Return Merchandise Authorization, also known as an RMA.
To request an RMA, please email orders@vasear.com and include:

• Your original invoice or order number
• The product name or SKU
• The reason for the return
• Photos, if applicable

Once approved, the RMA will be valid for 14 days from the date it is issued. Items returned without an approved RMA may not be accepted.

Return Condition

Returned items must be unused, uninstalled, and in good resalable condition. Products must be returned in their original, undamaged packaging with all parts, accessories, and documents included.
Installed, modified, special-order, or made-to-order items are not eligible for return.

Return Shipping

The customer is responsible for properly packing the item and covering all return shipping and handling costs, unless the return is due to an approved Vasear error or approved product issue.
Please make sure returned products are packaged securely. Vasear is not responsible for damage that occurs during return shipping.

Inspection & Credit

All returned products are subject to inspection once received. Credit will be issued only for approved items that meet the return requirements.
Items received damaged, missing parts, used, installed, or not in resalable condition may not qualify for credit.

Damaged or Missing Items

If your order arrives damaged or if anything is missing, please contact Vasear customer service as soon as possible at orders@vasear.com. Please include your order number, photos of the product and packaging, and a short description of the issue so our team can review and assist.

Customer Support

For return questions or assistance, please contact Vasear customer service at orders@vasear.com.