Warranty Coverage

Vasear products are covered by a 3-year limited warranty against defects in materials and workmanship under normal use.
Product finishes are covered by a 1-year limited warranty from the original date of purchase. This finish warranty applies when the product has been properly installed, used, and cared for according to standard cleaning and maintenance recommendations.

What This Warranty Means

If a Vasear product has an issue that is found to be caused by a manufacturing defect during the warranty period, Vasear will review the claim and, at its discretion, provide replacement parts, a replacement product, or another appropriate solution.
Our goal is to make the warranty process simple and helpful, so customers can continue enjoying their Vasear products with confidence.

Warranty Requirements

This warranty applies to the original purchaser and begins on the original date of purchase. Proof of purchase may be required when submitting a warranty claim.
To help us review the claim properly, Vasear may request photos, videos, the product model number, installation details, or other information related to the issue.

Finish & Product Care

To help maintain the beauty of your Vasear product, we recommend regular cleaning with mild soap, water, and a soft cloth. After cleaning, gently dry the product to help prevent water spots or mineral buildup.
Please avoid harsh chemicals, abrasive cleaners, bleach, ammonia, scouring pads, or rough cleaning tools, as these may damage the finish over time.

What Is Not Covered

This warranty does not cover damage caused by improper installation, misuse, accidents, neglect, unauthorized modifications, harsh cleaning products, normal wear and tear, or water conditions such as hard water, mineral buildup, or corrosion caused by environmental factors.
Labor costs, installation, removal, reinstallation, plumbing charges, or related service costs are not covered under this warranty.

How to Submit a Claim

For warranty assistance or to submit a claim, please contact Vasear customer service at cs@vasear.com and include: 

• Your proof of purchase
• The product model or item number, if available
• A short description of the issue
• Clear photos or videos showing the problem

Once received, Vasear will review the information and help determine the best next step.

Our Commitment

Vasear stands behind its products and is dedicated to providing dependable service, helpful support, and quality solutions for your kitchen and bath needs.